Shipping policy

Thank you for shopping with Mapcy. We are committed to processing and delivering your order as quickly and safely as possible. Please read this Shipping Policy before placing an order.

1. Order Processing

Once your order is confirmed and payment has been successfully received, we begin preparing your order for dispatch.

• Orders are typically processed within 2–3 business days.
• Processing times may be longer during public holidays, festive seasons, or periods of high order volume.
• You will receive a confirmation once your order has been dispatched.

2. Shipping & Delivery

After your order has been dispatched, the estimated delivery time is 5–7 business days, depending on your delivery location and the courier service.

Please note that delivery times are estimates and may vary due to factors beyond our control, including:

• Remote or rural delivery locations
• Weather conditions
• Public holidays
• Courier service delays
• Other unforeseen circumstances

3. Shipping Charges

Shipping charges, if applicable, will be calculated and displayed during the checkout process before you complete your purchase.

4. Delivery Address

Customers are responsible for providing a complete and accurate shipping address.

Mapcy is not responsible for delays or additional charges resulting from incorrect or incomplete shipping information provided at the time of purchase.

5. Order Tracking

Where available, tracking details will be shared once your order has been dispatched, allowing you to monitor the delivery status of your shipment.

6. Damaged or Incorrect Orders

If you receive a damaged product or an incorrect item, please contact us within 7 days of delivery with your order details and clear photographs of the product and packaging.

Eligible requests will be handled in accordance with our Returns & Replacement Policy.

7. Delays Beyond Our Control

While we work with reliable courier partners, occasional shipping delays may occur due to circumstances beyond our control. We appreciate your patience and understanding in such situations.

8. Contact Us

If you have any questions regarding your order or this Shipping Policy, please contact us using the contact details provided on our website. We will be happy to assist you.